As a muslim I'm glad that I don't have to enter the casino to access my valuables. The technology is incredible. I'm relaxed knowing that my stuff is safe with you guys.
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Capital Vaults Privacy Policy
Privacy Policy
Last updated: February 24, 2023
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Capital Vaults PTY LTD, 1 Sibaya Drive, Sibaya, Umhlanga, Durban, 4320.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Capital Vaults, accessible from www.capitalvaults.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By visiting this page on our website: www.capitalvaults.com/privacy-policy
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How do I Choose the Right Safe Deposit Box?
Not all safety deposit boxes are good. When choosing a safe deposit box facility to store your valuables, the main factors to consider are Security, Accessibility and Pricing.
A good safe deposit box service will ensure that your valuables are guarded and protected at a high level. As a minimum the facility should use an Internationally Graded Vault (of a high level and from a reputable supplier), employ CCTV Cameras which are Monitored, have Patrolling Guards, use Biometrics and Chip and Pin Authentication.
The safety box service should also be securely, discreetly and conveniently located to allow you to enter and exit without being noticed. Since people are susceptible to greed, you should not be exposed to anyone when accessing your box. Every human being that you are exposed to, undermines your security and safety.
A quick web search will confirm that most safe deposit vault thefts occur because of vault employees.
A good safe deposit box facility should be accessible 24 hours a day, 365 days a year. This way you can access your valuables when it is convenient for you without compromising security.
Finally, a safe deposit box facility has to offer value for money. If you choose an offering that is too cheap, the chances are high that you are compromising either security or accessibility.
If you choose a facility that is too expensive, then storing your valuables offsite won't be worthwhile.
Why is Capital Vaults the best Safe Deposit Box?
Exceptional Security
Your valuables are stored in a Level 7 vault - supplied and installed by Gunnebo, the leading vault manufacturer in the world. The vault is located where there is onsite security, patrolling guards, actively monitored CCTV cameras, single entry and exit point, priority police response and numerous other layers of security to make theft highly unlikely.
The Most Advanced Safe Deposit Box
The latest vault technology is used to offer you the safest safe deposit box experience ever. Advanced robotics ensure that you and your box are never watched. Robots are always accurate and they never steal. ZERO HUMAN INTERACTION means that your valuables are far more secure than they would be at a facility managed by people. No People Equals No Theft.
The Safer Safe Deposit Box
Advanced Security
We use the latest technology with the highest graded vaults (Level 7) from Gunnebo. Since they are the world leaders in Vaults (all South African Banks use them) you can rest assured that your valuables are safe.
Biometrics and Chip and Pin
Your access is authenticated by stringent biometrics and Chip and Pin protocols that cannot be overridden. This means that once you box is allocated to you - we no longer have access to it. No one but you will have control of your safe deposit box.
24/7/365 Access
You can access your safety deposit box 24 hours a day, 365 days a year. And we have no limitations to the number of times your can transact. Transacting is based on your availability.
Secure, Discreet and Convenient Location
Our facilities are in highly secure, discreet and convenient locations. They also offer camouflage so that no one knows that you've come to your vault.
No Human Interaction
Although we have staff to assist, should you require it, you never have to interact with a human being in order to access your secure locker. No humans equals No Theft.
6 Eye Protocol
Our robots are the only ones allowed inside our vaults with your valuables. Even if we wanted to get into the vaults, we would need a total of 3 independent persons to do so. These controls have been hard built into the vaults to give you complete peace of mind. Because No Humans Equals No Theft.
How does it work?
After authenticating your credentials, you instruct the terminal to call up your box (like an ATM).
The Terminal instructs the Robotics to call up your box from inside the secure vault.
Your box is brought to the terminal through the vault and secure shafts.
You transact and deposit your box back the way it came once you're done.
Enter and Transact
To access your valuables, you simply enter one of our Privacy Suites at any time of the day.
Use your allocated chip card, enter your chosen pin number and scan your registered fingerprint.
The terminal will then call up your safe deposit box from the vault and you can transact with peace of mind.
Our Privacy Suites look like luxurious lounges because we want you to feel comfortable and at peace while accessing your valuables. Each Suite has a money counting machine, a counterfeit note detection light and a scale - just to make your visit more convenient.
Deposit and Exit
When you're done, simply press deposit at the terminal, and your safety deposit box will be returned to the vault securely. You can now exit. Simple as that.
Our Privacy Suites not only look great, but they are very safe. There is a phone linked directly to 24 hour security and a CCTV monitor with cameras covering the OUTSIDE of the Suite. That way you can gauge if there are any threats (as unlikely as it may be), before leaving the Privacy Suite.
How Big are the Boxes and How much do they Cost?
We have four different sizes of boxes and the cost depends on the term you reserve your safety box for.
Select the term (monthly, 1 Year, 2 Years or 3 Years) to see the different sizes and costs. You can even add the box you like to a cart to checkout where you can either pay online or choose to come through and pay onsite once you see the site as well.
FAQ
Frequently Asked Questions and Answers about Capital Vaults
How Long Will My Application Take?
We review and approve your application within minutes. This means you can access your Safer Safe Deposit Box immediately.
How Often Can I Access My Safer Safe Deposit Box?
You can access your safer safe deposit box as many times as you would like – 24/7/365.
What documents do I need to sign up?
We don’t need any documents from you in order to allocate a box to you. We just need your email address and your contact number so that we always have a verified channel to contact you on.
What Can I Store in My Safer Safe Deposit Box?
People choose to keep many different things in their safer safe deposit box, but most tend to store possessions that are difficult to replace or hold sentimental value.
A few examples of this would include include:
Wills, Jewellery, Birth Certificates, Passports, Krugerrands, House deeds, Hard drives, Crypto Wallets, Cash, Keys, Gold Antiques, Family Heirlooms.
How Much of Privacy Will I Have When I Access My Safety Deposit Box?
Safe Deposit boxes are delivered securely and robotically to our Privacy Suites where you will have complete privacy.
What Happens to My Box and Contents if I Pay My Rental Fee Late?
If your safe deposit box rental fee is paid late, your contents will still be stored securely in our vault for a minimum period of 180 days. You will however not have access to your box during this period until your account is brought back to order.
If Your System is Automated, Does That Mean That My Box Can be Hacked?
Our vaults are completely isolated from the Internet and because of this, they CANNOT be accessed or hacked.
They were also built to the highest standards by, Gunnebo, one of the leading manufacturers of safes and vaults worldwide.
What Happens to My Box and Contents if I Pay My Rental Fee Late?
If your safe deposit box rental fee is paid late, your contents will still be stored securely in our vault for a minimum period of 180 days. You will however not have access to your box during this period until your account is brought back to order.
